1. Information We Collect

Personal Information You Provide

When you register for our programs or contact us, we collect information you voluntarily share. This typically includes your name, email address, phone number, and postal address. If you enroll in paid courses, we'll also collect payment details through our secure payment processors.

We also gather information about your educational background and business interests. This helps us tailor our entrepreneurial skills programs to your specific needs. You might share details about your current business situation, goals for the future, or areas where you want to develop stronger financial management skills.

Information Collected Automatically

Our website collects certain technical information automatically. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar tracking technologies to understand how people use our platform and improve their experience.

2. How We Use Your Information

We use your personal data for several specific purposes. The main one is delivering our educational services. When you enroll in a course on financial planning or business management, we need your information to provide access to materials, track your progress, and issue certificates upon completion.

• Processing course registrations and managing your enrollment status
• Sending important updates about your courses, including schedule changes or new materials
• Responding to your questions and providing support when you need help
• Improving our curriculum based on how students interact with course content
• Sending occasional updates about new programs that might interest you, if you've opted in
• Protecting against fraud and maintaining the security of our platform
• Complying with legal obligations and responding to lawful requests from authorities

3. Data Sharing and Disclosure

We share your information only when necessary to deliver our services or comply with legal requirements. Our approach is to minimize data sharing while still providing you with quality educational experiences.

Service Providers

We work with trusted third-party companies that help us run our business. This includes payment processors who handle course fees, email service providers who help us communicate with students, and hosting providers who keep our platform running. All these companies are contractually required to protect your data and use it only for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to share information. This might happen if we receive a valid court order, need to comply with tax regulations, or have to respond to legitimate requests from UK regulatory authorities. We'll always review such requests carefully to make sure they're legally valid before disclosing any data.

Business Transfers

If xenarivolum is acquired by another company or merges with another educational provider, your information would likely be transferred as part of that transaction. We'd notify you before your data becomes subject to a different privacy policy.

4. Your Rights Under UK GDPR

The UK General Data Protection Regulation gives you significant control over your personal information. These rights are fundamental to how we operate, and we've built our systems to make exercising them straightforward.

How to Exercise Your Rights

To make any of these requests, send an email to info@xenarivolum.com with "Data Rights Request" in the subject line. We'll need to verify your identity before processing your request, which usually means asking for information that matches what we have on file. Most requests are completed within 30 days, though complex cases might take a bit longer.

If you're not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office, the UK's data protection authority.

5. Data Security and Protection

We take data security seriously and use industry-standard measures to protect your information. Our systems are regularly updated with the latest security patches, and we use encryption to protect data both in transit and at rest.

All staff members who have access to personal data receive regular training on data protection and privacy. We limit access to personal information to only those employees who need it to perform their job duties. Our payment processing partners are PCI DSS compliant, meaning they meet strict security standards for handling payment card information.

However, no method of transmission over the internet is completely secure. While we work hard to protect your data, we can't guarantee absolute security. We encourage you to use strong passwords and keep your login credentials confidential.

6. Data Retention Periods

We don't keep your personal information longer than necessary. The retention period depends on why we collected the data and any legal requirements we need to meet.

For current students, we keep your enrollment and progress information for as long as you're actively using our services. After you complete a course or your enrollment ends, we typically retain your data for seven years to comply with UK accounting and tax regulations.

Marketing data is handled differently. If you subscribe to our newsletter but never enroll in courses, we'll keep your contact information until you unsubscribe or for three years of inactivity, whichever comes first. We send periodic reminders asking if you want to continue receiving our updates.

• Active enrollment records: Duration of enrollment plus seven years
• Financial records: Seven years from the end of the financial year
• Marketing consent: Until withdrawn or three years of inactivity
• Support correspondence: Three years from last contact
• Website analytics: 26 months

7. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and help us understand how people use our platform. Cookies are small text files stored on your device when you visit our site.

Essential Cookies

Some cookies are necessary for the website to function properly. These remember your login status, keep items in your shopping basket, and ensure security features work correctly. You can't disable these through our cookie banner because the site wouldn't work without them.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us identify which pages are most useful, where people struggle to find information, and how we can improve the overall experience. The data collected is aggregated and anonymous.

Managing Your Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Keep in mind that blocking certain cookies might affect how well the website works. Our cookie banner lets you customize which non-essential cookies you accept.

8. International Data Transfers

We primarily store and process your data within the United Kingdom. However, some of our service providers operate globally, which means your information might be transferred outside the UK in limited circumstances.

When we transfer data internationally, we ensure appropriate safeguards are in place. This typically means using standard contractual clauses approved by UK authorities or working with providers in countries that have adequate data protection laws. We conduct regular reviews of our data transfer practices to ensure ongoing compliance with UK GDPR requirements.

9. Children's Privacy

Our services are designed for adults interested in developing entrepreneurial skills. We don't knowingly collect personal information from anyone under 18 years old. If you're under 18, please don't provide any personal information through our website or enroll in our courses without parental involvement.

If we discover we've accidentally collected data from someone under 18, we'll delete it promptly. Parents or guardians who believe we might have information about their child should contact us immediately at info@xenarivolum.com.

10. Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're a current student or through a prominent notice on our website.

The date at the top of this policy shows when it was last updated. We encourage you to review this policy occasionally to stay informed about how we protect your information. Continuing to use our services after we post changes means you accept the updated terms.